REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. For exchanges, we will cover the shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

Please note that special promotions or special sales offers requiring special codes are excluded from the 7 days return policy.

To start a return, you can contact us at customercare@kanineindia.com, and based on your location, the most efficient return address will be provided to you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@kanineindia.com or call us at 9871091110.

Damages and issues

Please inspect your order upon reception and contact us within 2 working days if the      item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, e.g., special offer promotions or special discounted offers and other products like perishable goods such as food, custom products (such as special orders or personalized items), and personal care goods (such as wellness products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on promotional or sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we have received the return request our concerned team will reach you to collect the product. Kindly keep the product unused as received with all tags intact. Once we process the return your refund will be initiated with 24-48hrs, however in some rare cases it might take longer than usual. Kindly allow 4-5 business days for the amount to hit your source account.

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